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Delivery & Returns Policy

Our dear customer,

All the products sold on our site are under the guarantee of the manufacturer companies and the companies' own conditions are valid.


The exchange period is "14 DAYS" as of the invoice date, provided that the products you purchased from are not used.

You must send the product / products you want to change together with the invoice to our central address on the invoice. After the cargo you sent us, you need to enter before the stocks of the products you want to create your replacement order have run out. Our relevant team will perform your exchange process in line with the product you send and the order you place.

The Cargo Fee will be reflected to You in the cargoes sent to you as a result of the exchange process.

If the total amount of the products in your exchange order is higher than the amount of the product / products you send, the remaining amount will be reflected to you.


You can return your product (s) (excluding non-refundable products) that you purchased within 14 days from the date you receive your order. If the product / products you want to return are unused and the package is not damaged, you can send it to us free of charge together with the shipping company you received after completing the 'return form' with all accessories and original invoice. However, the costs of the cargoes that are stated in the preliminary information form and are not sent with the cargo company with which our company has an agreement are at your own cost.

The total price of the product / products you have paid will be returned to you.

Products damaged during transportation should not be received and a record of the damage should be recorded to the transportation company. Please ensure that the product you detected damage during transportation is returned to us along with the damage report to be issued by the cargo officer. As soon as the product reaches our company, a new one will be sent to your address again. The product should not be returned due to minor dents and deformations in the box and packaging, so as not to damage the product. In the packages received by you, the transportation company is deemed to have properly fulfilled its duty.

If you have detected a mistake, defect or defect in the product after receiving it, call us by e-mail or our support line. If the product is required to be returned and replaced, you will be notified of the required operation. After the necessary examination, the product is replaced with a new one and delivered to you. We would like to remind you that damages due to use afterwards will not be taken into consideration.

If the purchased product (s) are delivered to you in a defective / defective / wrong way, we will bear the shipping charges for the exchange.


You can request a cancellation by contacting us for your orders in preparation. Cancellations cannot be made for orders delivered to cargo.


In the case of return, the return of the product / products that are in accordance with the procedures will be approved, the product fee will be transferred to your credit card or bank account within 5 business days. It may take 7-15 business days as per bank procedures to reflect this fee on your account.

In case of cancellation of your order, the product fee will be transferred to your credit card or bank account within 5 business days. It may take 7-15 business days as per bank procedures to reflect this fee on your account.

With the law numbered 4822, there is no unconditional return on the purchases made from the store in the Law No. 4077 on Consumer Protection. The right of withdrawal within 7 days is given to the consumer with the law for the sales made by telephone and internet, which is the distance sales type. In order to exercise the right of withdrawal in distance sales, the conditions specified in the Law on Consumer Protection must be established. reserves the right not to make changes in the products bought from the store and intended to be changed, although it is not defective when it deems necessary.